Dear Editor,
Who’s been to GEBE recently to ask a question from the customer service desk in Simpson Bay? Have I? Why yes, today I set out for service. Curious about the so-called “customer service” I received? None. Here’s what I did get: a woman who felt she is “entitled” to work there as she gave the typical St. Maarten attitude, kissing her teeth as if I were disturbing her morning.
After patiently waiting 40 minutes for her to return to her desk (this was late morning time, not lunch) she was much more interested in speaking to a man who decided to stand behind me asking questions and flirt. As I tried to speak over them and continue with my concerns, she seemed to grow angry. Here’s the thing, at NO time did this rude GEBE employee excuse herself from me sitting there with my excited child looking for assistance. Instead she ignored me and spoke to this man who was interested in a he said/she said conversation.
To the man who felt as though he was more important to speak over me: you are a sexist individual to feel as though your voice is stronger than mine. Who do you think you are speaking over me after I waited so long for service? Sadly, disrespectful people like that are probably illiterate and don’t read the paper. Shame on you for using your gender and race to overstep my sincere concerns with my electricity.
I am curious, was this a race thing? Well, truthfully, I will never know, but I truly felt it. From the moment I sat in front of her she was not interested in helping me. Her mannerism and tone of voice displayed that. I began politely explaining my concerns and by the end I could not help but express my utmost disgust towards her lack of care.
Interesting how we as consumers can set out on a journey to a company in the best of moods and end up walking out cursing and wanting to drink rum! Anyone else out there relate? Oh, I’m sure I hear an “Amen” already!
GEBE, thank you for taking my electricity every day for an hour the past 2 weeks for so called “maintenance.” I pay my bills on time which means the miserable, inattentive, racist customer service woman who sits at the front desk in Simpson Bay probably received her paycheck on time, correct? Were my concerns met today? NO, they were not. Apparently my concerns will have to be met another day as I continue to pay my bill without proper answers.
Communism in the Caribbean: pay your bill and keep your mouth shut. Okay.
Maybe you could employ individuals who don't feel so entitled to their comfy desk jobs and actually give fair service to everyone despite their gender or race! Or, here’s an idea: a customer service person who can understand a question being asked about electricity without getting offended as if she owns the company!
Customer service, customer service, does any company on this island have any idea what customer service is? Today this woman has me utterly disgusted in GEBE more than when they randomly shut down my electricity.
Message to everyone in a customer service position, be it GEBE or McDonalds: you are replaceable. Your poor attitude and lack of care will catch up to you and I assure you, you will eventually lose your job over it. You are not entitled to your job, no one is.
Wake up people, always be courteous. However, start demanding respect when handing over hard-earned money for all this terrible service we get, maybe things will slowly change! Enough is enough.
Mary
