Dear Editor,
When will customer service return to being a priority in this country, which is the heartbeat of any flourishing economy? For far too long, the people have been neglected because persons in the positions of power and wealth don’t ever see the need to recognize this important aspect of their operation. Instead, they wallow in their ego and stay hell-bent on pursuing more money, thus leaving the clients behind – the same patrons that they depend on to keep their business going.
How long will I and many others have to suffer because TelEm has failed to live up to its obligation and provide the proper services to the clients who were subscribers of Cable TV? It has been one full year since I haven’t watched television, nor have access to the Internet from my home. Can one imagine a whole year without television and Internet? This is because TelEm chose to take over services that it cannot handle, and as a result, the entire operation has been thrown into a bad light.
Of course, this can only happen when there’s an amateur in charge, who is being graced by his political affiliates. Guaranteed, if Brian Mingo was at helm, the situation would not be perfect, but he would have cared more about his customers. This is why providing excellent customer care to the tourists is at an all-time low. If government entities do not see the need to deliver first-class service to the population, how can this be transferred to the guests? It will never happen, because charity begins at home!
I remember back in 1995 after the passing of Hurricanes Luis and Marilyn, Cable TV and GEBE worked diligently to restore their services to the population. Managers of those companies understood that without the customers, they don’t have a business. In fact, these executives communicated with the public because they realized that “Without communication, there is no relationship.” GEBE assured its clients that electricity will be restored before Christmas and they delivered.
Even though I and many others got back the services on December 23, we were patient and extremely thankful because we didn’t hear excuses after excuses. The directors were transparent and displayed a high level of integrity. Twenty-three years later, instead of advancing, we have gone backwards with regard to the services from Cable TV. Thanks to TelEm’s awfully poor management.
Therefore, I am extremely disappointed in this telephone company for taking over the services from Cable TV, and failing miserably to offer these necessities to the many subscribers, who are now left out in the cold. Where is the empathy and when will customer service become a priority for this company?
Joslyn Morton
