Dear Editor,
It has been almost a year since I got the new connection and ’til now there has been no readings/bill sent out to me, but I have been making estimated payment every month to lessen my burden. Every time I send them the message about my bill, if I am lucky I get the reply as, “After the hack some meters have issues with being billed.” I think this is just a lame excuse, as it is a brand-new building and all the four of the apartment owners applied/got connected on the same day. Three of them are getting the regular bills but not me.
If all the connections were made at the same time, how would they be installing the meters that had problem. Just does not make sense why someone would be doing what would be more laborious and complicated in coming days.
Anyways, my concern is that once the reading is done, will I be charged one reading instead of 12 readings? Remember that GEBE charges higher rates when your consumption per billing cycle is high. For clarifications I have sent emails to all the officials/departments that I have been footballed from one person/department to another but all in vain as I don’t think they have any basic knowledge of customer service or acknowledging the customer/problem. As long as they get their deep pockets filled the public does not exist for them.
Is this GEBE’s new way of scamming us to pay off the loss from hack? Is there any authority from Government or Ombudsman to investigate it, as one day GEBE is going to wake up and print the obnoxious-amounted bill and put the notification in media for disconnection.
H.R,
Initials used at author’s request.
