Dear Editor,
Respectfully I, J.J.F., want to express my dissatisfaction with the handling of my recent luggage. On the 25th of September, I was scheduled to fly with Winair Airlines from St. Maarten to Antigua, and upon my arrival, my luggage was nowhere to be found.
I understand that there could be unexpected delays, but this delay was unreasonably long. I waited one whole day in Antigua and still, my luggage was not available. Even after I filed a missing baggage report and requested compensation, I received the response that the bag was left back in St. Maarten. The next day I had to travel to Jamaica because it was a transit flight. I spent one week in Jamaica without any kind of compensation, I spent one week and four days without any clothes, and no one from the airline Winair gave me a call or tried to contact me concerning my luggage.
Upon returning to St. Maarten, I went to the airline Winair at their office and was sent back to the airport to make another complaint. And I was told the luggage was sent to Trinidad on Caribbean Airlines from Antigua; they contacted Trinidad, and they said it was sent to Jamaica on Caribbean Airlines. When I was told this, I was sent home, and no one contacted me further about the luggage. The Manager of Winair also told me upon arrival to St. Maarten that it's the first time she heard about a missing luggage.
I would like to receive my luggage or to be compensated for this extremely inconvenient delay. Please provide me with the compensation I am due for the inconvenience. And the officials and departments of Winair should investigate the matter so that this doesn't happen to anybody else again.
And please note that if I don't receive my luggage, any compensation or any kind of satisfaction I will be carrying this case to a lawyer and have to take this matter to court.
J.J.F.
Initials used at author’s request.
